Salesforce hiring freshers for Technical Support Engineer role 2023, Salary 6-7 LPA, Apply Now
Salesforce is hiring freshers for the post of Technical Support Engineer and then the salary for the post to be expected is 6-7 LPA. For applying process, interested candidates are requested to go by through the link mentioned below this article.
Recruitment Details:
- Company – Salesforce
- Role – Technical Support Engineer
- Passout year : 2022 and Before
- Location – Bangalore/Hyderabad
- Experience – Graduates
- Qualification –BE/BTECH
- Type – Full time
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About Salesforce:
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we’re helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
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Job Description:
- Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
- Write sample code, client libraries, and contribute to Open Source projects.
- Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
- Resolve customer service issues and skillfully manage complex customer service problems.
- Manage customers’ expectations and experience in a way that results in high customer satisfaction.
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
- Assist with the design and delivery of product and other technical training.
- Review support cases for technical and troubleshooting accuracy.
- Define and describe technical best practices.
- Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.
- Meet the monthly goals on KPIs such as CSAT, Productivity.
- Complete assigned project responsibilities.
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Requirements:
- BTech/BS degree in a technical field preferred with a strong academic record.
- Lightning Experience – Lighting Web Components & Aura
- Modern Javascript
- Apex(Synchronous and Asynchronous)
- Integration – REST/SOAP/Bulk API
- Debugging/Troubleshooting Errors
- Visualforce
- Sites /Communities/ Force.com
- SOQL/SOSL
- Deployment- Metadata API/ANT Migration tool/CLI
- Flows/Process Builder
- Authentication, SSO/Auth Provider
- Event driven architecture – Platform Events, Streaming API, Change data capture
- g Field Service Lightning (FSL)
- Mobile Dev
- Excellent written and verbal communication skills
- Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
- Understanding of database concepts and data management (RDBMS) and SQL
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